Some of the characters in my form are being stored as ??? instead of in the correct format.

Article Last Updated: February 1, 2016

If you experience your international characters, for example ășțîâ, being turned into question marks, you’ll want to make sure that your database collation is set properly. The best collation setting for all web languages is UTF8.

If you need help switching collation settings in your database, please see the following article from Media Temple: Default MySQL character set and collation.